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Returns and Refunds

If for any reason you are not entirely satisfied with your purchase, you may return it with the following guidelines:

To be eligible for a return, your item must be unused and in the same condition in which you received it. Your item must also be in the original packaging including internal bags and cartons and include proof of purchase.

New camera purchases cannot be refunded once used unless they are proven to be faulty within 28 days of purchase.

Any new but faulty camera or lens equipment will be replaced within 28 days. After this period any faulty equipment will be sent to an authorized Nikon repair centre for repair under warranty.

Once we receive your item, we will inspect it and send you notification of its receipt. We will update you on the status of your refund after inspecting the item.

Any refunds will be refunded at the price originally paid for the item. Please note we do not refund shipping costs unless the item received was faulty when sent.

Special Grays of Westminster extended warranties on both new and second-hand Nikon equipment are included on certain Nikon Owner magazine subscriptions which can be purchased via our online shop.

This returns policy does not affect your statutory rights. Details of your statutory rights are available from the Citizens Advice Bureau or Consumer Direct.